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Medical Transcription
FREQUENTLY ASKED QUESTIONS
- What is a Medical Transcription?
Medical transcription is the process in which the medical
records that are dictated by doctors, other Health care
professionals are converted to documents in required format.
- What options does your medical transcription
service offers for dictation capturing?
You can either dictate directly into our dial-in dictation
servers via toll free telephone line, via cell phone or
you can use digital handheld recorders.
- What is the timing of your toll free dictation
system operation?
You can access our dictation systems at 24x7 and dictate
your records from anywhere and at anytime by using a touch-tone
phone or a cell phone at your convenience.
- How can be the dictation transferred to you?
If you use the toll free dial-in systems, our transcriptionists
can access your dictations at the moment you hang up on
the line. Otherwise you can upload your dictations in to
our secured FTP servers, if you use handheld recorders for
dictation.
- What are security measures taken by you while
transferring the data?
While you send your dictations from your computer to our
secured servers or when your dictations are downloaded by
our administrators from our US dial-in servers or FTP servers,
128 SSL encryption of data or 256-bit AES encryption of
data is performed.
- Are there any redundancies for your dictation
and FTP servers?
Yes, our secured servers are built with fault tolerant,
mirrored drives. So we have a ready redundant system in
case of any failures and a backup system if primary system
fails.
- How are your fees based on?
Our fees are normally based on per line, but we also offer
quote per page, per minute of dictation, etc., depending
on client requirements.
- Do your medical transcriptionists sign confidentiality
agreements?
Yes, all of our transcriptionists and other staffs sign
on non-disclosure and confidentiality agreements before
working with us which is effective for two years post their
disassociation from the company.
- What quality measures do you undergo?
We have three levels of word-by-word quality check performed
by our senior editors and proof readers. The Transcribed
documents are checked for any spelling errors, omissions,
and formatting, etc., before they are uploaded.
- Do you have any sub-contractors for our transcription
work?
No, every transcriptions are processed in our office, so
we have better security and control over patient information.
- How long do you maintain our dictations and transcripts?
We usually delete voice files in every eight weeks and the
transcripts in every six months. Although, it is left to
the clients to decide how long we should archive their dictations
and transcription charts.
- How long you take to accommodate us?
We accommodate you with up to 10 doctors right now and can
handle further doctors within a very short period of time.
- How can I be confident of your Internet security
issues?
All communications between your computer and our server
is protected with Secure Socket Layer encryption (SSL).
No one can “listen in” the conversation between
the computers. You can confirm this by looking for the little
padlock icon used by the Netscape and the Internet Explorer
to designate a secure site. When you register with us you
can get the advantage of this security and be assured that
your data and patient information will be encrypted.
- What is the turn-around time of your medical
transcriptions?
General transcriptions will be available for your review
and printing before 9 AM the following day, which will be
less than 24 hours turn-around time.
- What is your average turn-around time?
We provide excellent turn-around time of about 24 to 48
hours guaranteed.
- What turnaround times do you offer?
We give you a facility of next day reporting (practically
12 hour turnaround time while charging for 24 hour turnaround
time), for example, you will get back the reports at 9.00
am irrespective of the time you dictated them the previous
day, from 9.00 am to 9.00 pm. You can also select turnaround
times to meet your needs – 48 hour, 24 hour, and 12
hour. You may choose different default turnaround times
by report type or you can specify that with each report.
- What is the cost of your service?
We normally charge on the basis of turnaround time and per
line, holding the Billing Method Principles approved by
the Medical Transcription Industry Alliance in 2001. The
real rates come very cheap in comparison to in-house or
other outsourced agencies, at least 10-30%, because of innovative
use of transcription methods like template, and smooth &
informed workflow. We are happy to quote you a price after
we have established a "scope of work." It is impossible
to provide one set price when no two clients want the same
thing. Call us to get an understanding where and how can
we save costs for you with making better workflow.
Some of our competitors charge you per hour of work—we
charge per hour of tape. We think our system is better because
you know upfront how much your project is going to cost.
Other companies will give you a low price per hour and tell
you that it will take them 4 to 6 hours of work per hour
of audio. However, most of the time, they'll get back to
you when the project is complete to tell you that, due to
the bad quality of the audio or whatever other reason, they
spent 7 or 8 hours per tape. At this point, it will be too
late to change your mind.
- How much can I save by outsourcing transcription
services to you?
Our research indicates that the in house transcriptions
can cost as high as 40cents per line. Our competitors in
this field charge up to 17cents per line. But our service
can run as low as 8* cents per line. This means that you
can save 25 to 60% from anywhere.
- Are there any other fees included?
NO.
- What are the payment methods?
Payment can be made by either by Paypal, check or wire transfer.
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